Privacy Policy

At GroveTradingUK LTD we are committed to safeguarding and preserving the privacy of our visitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy regularly.

Terms and Conditions
We and Us refers to GroveTradingUK LTD and our staff. You, your and the customer refers to the person whose name appears first on the order form. No contract exists between you and us for the sale of any goods until we have received and accepted your order and we have either received payment in full (in cleared funds) or the option to add your internet order to your trading account. All personalised orders (unless specifically not requested) will be subjected to an acknowledgement of order, which will be sent via e-mail when you place your order, this is done in order for you to double check your order and all personalisations you have submitted to us. The contract is subject to your right of cancellation (see below).

Payment
Payment for goods can be made by any method authorised by GroveTradingUK LTD at the time you place your order. If you charge to your account the trading terms of your trading account will prevail.

Delivery Charges
Please see our Delivery Information

Ownership
Ownership of the goods shall not pass to you until GroveTradingUK LTD has received in full all sums due to it in respect of: the goods ordered, and all other sums which are or which become due to GroveTradingUK LTD from you on any account.

Limitation of Liability
GroveTradingUK LTD total liability, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods ONLY. (This does not effect your statutory rights)

External Links
External links are provided for your convenience, but they are beyond the control of the GroveTradingUK LTD and therefore no representation is made as to their content. Use or reliance on any external links and their content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. GroveTradingUK LTD reserves the right to amend, add or delete any detail, information and conditions as shown on this web site.

Applicable Law
Any relevant terms and conditions, policies or notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith, which will be resolved exclusively in the courts of England, Scotland and Wales.
These terms and conditions do not affect your statutory rights.


GROVETRADINGUK LTD PRIVACY POLICY 'GDPR'

Data controller and representative

Through its website (the 'Website') GroveTradingUK LTD implements the processing of  data listed below. Richard Grove (sales@grovetrading.co.uk) is the designated representative of GroveTradingUK LTD in EU in accordance with the Regulation No. 2016/679 on the protection of natural persons with regard to the processing of data (the 'GDPR').

Please read carefully the following privacy policy which provides you, as the user of the Website (the 'User' or 'You'), with the relevant information regarding the various processing of data implemented by GroveTradingUK LTD, in accordance with GDPR.

Data processing implemented by GroveTradingUK LTD
2.1 Processing of business and or data related to your visit to our website, telephone and email regarding the purchase and use of our products
When the User visits to our Website, or purchases a GroveTradingUK LTD product through the Website by telephone or email, GroveTradingUK LTD implements a processing of business personal / data as follows:

2.1.1 Data collected
Regarding this processing, GroveTradingUK LTD collects the following data through the collection forms, emails and or telephone calls from you in the ordering process or other processes.
– Name; – Company name; – Email address; – Address; – Country; – Postal code; – Phone number;
– Order information, such as the products you purchase, date and amount of the order; – On line payments are processed by our third party merchant and the information is not held by us and is encrypted by our third party.
– Information we get from your visit to our websites. We collect information about how you visit our websites (including the webpage that led you to a GroveTradingUK LTD website, the search terms entered into a search engine which led you to a GroveTradingUK LTD website); – Information we get from your use of our products. We collect information about the products that you use and how you use them and your local device information, including but not limited to your device information, operating system, user name, your GroveTradingUK LTD ID, location, IP address, operating log information; – Content of customer support communications.

2.1.2 Purpose and legal basis of the processing
GroveTradingUK LTD uses the information we collect about you for the following purposes: In order for GroveTradingUK LTD to provide the User with the ordered product(s); For the performance of a contract to which the User is party, in accordance with Article 6.1.b of the GDPR and the collected data are necessary in order for GroveTradingUK LTD for Verifying your identity and Providing customer service or support; Analyze your use of our websites and products to better understand how they are being used so we can improve our services and the user experience and engage and retain users.

2.1.3 Recipients of the data
We may also transmit your information with companies that help us to run our business by processing information on behalf of us for the purposes identified above. Such companies include providers of payment processing services, server services providers, data analysis services providers, fraud monitoring and prevention providers, email delivery service providers, social media, and other marketing platforms and service providers. In addition, GroveTradingUK LTD may disclose the User's  data: – if GroveTradingUK LTD is under a duty to disclose or share such  data in order to comply with any legal obligation, or in order to protect the rights, property or safety of its business, its customers or others; and – to successors in title or replacement operators of all or part of GroveTradingUK LTD's respective businesses.

2.1.4 Transfer of data
The collected data may be transferred by GroveTradingUK LTD to recipients which are located outside the European Union and such destinations may not have laws which protect the User's data to the same extent as in the European Union.
GroveTradingUK LTD ensures that the User's data processed by GroveTradingUK LTD or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.

Please find below the relevant information on transfer:
– GroveTradingUK LTD may transfer the collected information to third party payment processors to complete the charge process; – GroveTradingUK LTD may transfer the collected information to providers of third party email delivery service to send promotion emails, or to other marketing platforms and service providers to complete relevant service; – GroveTradingUK LTD may use third party track tools (such as Adwords, Facebook, Instagram) to track the information on how users use the products and websites, such information will be stored in third party servers. Such third party track tools may send the data analysis report to GroveTradingUK LTD for GroveTradingUK LTD's above mentioned purpose; – GroveTradingUK LTD may store the collected information on the servers leased from providers of third party server service.

2.1.5 Duration of the storage
GroveTradingUK LTD will store the collected data for the duration of the contract and 60 days after the termination of the contract. Beyond this duration, in order for GroveTradingUK LTD to be able to demonstrate the existence of a right or a contract or a legal obligation, the relevant data will be stored through intermediary archives for a duration that will not exceed what is strictly necessary regarding the purpose of the storage and in accordance with the applicable legislation.

2.2 Processing of data related to comments areas
When the User decides to comment a GroveTradingUK LTD product through the Website or the Application, GroveTradingUK LTD implements a processing of data as follows:

2.2.1 data collected
Regarding this processing, GroveTradingUK LTD collects the following data:
– Email address; – Other potential information provided by the User through its comment (location, etc.); – The content of your comment.

2.2.2 Purpose and legal basis of the processing
This processing is implemented by GroveTradingUK LTD in order to improve its products and provide the consumers and potential consumers with a better and transparent information about the GroveTradingUK LTD products. Said comments and the related data are provided by the User on a voluntary basis so that the processing of the collected data relies on the User's consent. GroveTradingUK LTD may use the comments (with your relevant information) you post for marketing purpose in order for others to better understand and use our products.

2.2.3 Recipients of the data
GroveTradingUK LTD may transmit the collected data to third party email delivery service providers, social medias, other marketing platforms and service providers.

2.2.4 Transfer of data
The collected data are transferred by GroveTradingUK LTD to recipients which are located outside the European Union and such destinations may not have laws which protect the User's data to the same extent as in the European Union.

GroveTradingUK LTD ensures that the User's data processed by GroveTradingUK LTD or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.

Please find below the relevant information on transfer:
– GroveTradingUK LTD may transfer the collected information to providers of third party email delivery service to send promotion emails, to other marketing platforms and service providers to complete relevant service. – GroveTradingUK LTD may store the collected information on the servers leased from providers of third party server service.

2.2.5 Duration of the storage
GroveTradingUK LTD will store the collected data for not more than 5 years after the collection.

2.3 Processing of data related to newsletters and advertising emails
The User may want to subscribe to GroveTradingUK LTD's newsletter in order to be provided with information and news regarding GroveTradingUK LTD products. In this case, GroveTradingUK LTD implements a processing of data as follows:

2.3.1 data collected
Regarding this processing, GroveTradingUK LTD only collects your provided information such as the User's email address, name, country, preferred product, and your operation to the promotion emails.

2.3.2 Purpose and legal basis of the processing
GroveTradingUK LTD implements the processing of data in order to provide consumers and potential consumers with information and news regarding GroveTradingUK LTD products. The subscription to GroveTradingUK LTD's newsletter and the related provision of data is made on a voluntary basis so that the processing of the collected data relies on the User's consent.

2.3.3 Recipients of the data
GroveTradingUK LTD may transmit the collected data to providers of email delivery service and other service providers such as data analysis providers and server providers.

2.3.4 Transfer of data
The collected data are transferred by GroveTradingUK LTD to recipients which are located outside the European Union and such destinations may not have laws which protect the User's data to the same extent as in the European Union.

GroveTradingUK LTD ensures that the User's data processed by GroveTradingUK LTD or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.

Please find below the relevant information on transfer:
– GroveTradingUK LTD may transfer the collected information to providers of email delivery service providers to send newsletters or promotion emails. – GroveTradingUK LTD may store the collected information on the servers leased from providers of server service. – GroveTradingUK LTD may use third party track tools (such as Google Analytics) to track the information on the user's operation to the advertising emails, such information will be stored in third party servers. Such third party track tools may send the data analysis report to GroveTradingUK LTD for GroveTradingUK LTD's above mentioned purpose.

2.3.5 Duration of the storage
GroveTradingUK LTD will store the collected data for 3 years from their collection or from the last contact from the User (whichever is later). At the end of this 3 years time period, GroveTradingUK LTD may contact the User in order to know if the User wishes to keep receiving commercial information from GroveTradingUK LTD. In case GroveTradingUK LTD would not receive any positive and explicit answer from the User, the data would be deleted or archived in accordance with the applicable legislation.

2.4 Cookies and trackers
When the User consults the Website and/or the Application, GroveTradingUK LTD implements cookies and other trackers on the User's device.

User's rights
To the extent required by the law of your jurisdiction, you may have below rights. Before you exercise below rights, you may consult your legal counsel if the laws of your jurisdiction stipulate below rights.

Rights Content
The right to be informed: The User has the right to be provided with clear, transparent and easily understandable information about how GroveTradingUK LTD collects and uses data and its rights. This is the reason why GroveTradingUK LTD is providing the User with the information in this privacy policy.
The right of access: The User has the right to obtain access to its data (if GroveTradingUK LTD is processing it), and other certain information (similar to that provided in this privacy policy).
The right to rectification: The User is entitled to have its data corrected if it's inaccurate or incomplete.
The right to erasure: This 'the right to be forgotten' enables the User to request the deletion or removal of its data where there's no compelling reason for GroveTradingUK LTD to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing: Under certain circumstances, the User has the rights to 'block' or suppress further use of its data.
The right to data portability: The User has the rights to receive its data provided to GroveTradingUK LTD in a structured, commonly used and machine readable format and has the right to transmit those data to another controller.
The right to object to processing: The User has the right to object, on grounds relating to its particular situation, at any time, to the processing of its data.
The right to lodge a complaint: The User has the right to lodge a complaint about the way GroveTradingUK LTD handles or processes its data with its national supervisory authority (in France, the CNIL).
The right to withdraw consent: If the user has given its consent for a specific processing of its data implemented by GroveTradingUK LTD, the User has the right to withdraw its consent at any time. In case the User does so, it does not mean that anything GroveTradingUK LTD has done with the User's data with its consent up to that point is unlawful).
The right to define instructions: The User has the right to define general or specific instructions regarding storage, deletion and use of its data after death.

Revision of this Privacy Policy
Occasionally, we may change this privacy policy (or other documents related to privacy policy) to allow GroveTradingUK LTD to use or share your data in a different way. If we do, the links to the policy on our websites (which are generally found in the footer of the website) will indicate that the policy has been changed. For new users, the change will become effective upon posting. For existing users, if the change is significant, it will become effective 30 days after posting. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

Contacting GroveTradingUK LTD

If the User needs to contact GroveTradingUK LTD for any reason (including to exercise any of its rights in relation to data protection as set out above) please contact sales@grovetrading.co.uk GroveTradingUK LTD will act on the User's requests and provide information free of charge, except where the requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case GroveTradingUK LTD may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.