UK Delivery Information
Our standard Royal Mail postage charge is £1.99 unless the items are bigger than a large letter. Parcels are charged at £4.40.
International Delivery Information
There is a flat charge of £9.99 to International countries. Orders over £20 are sent by Royal Mail's Tracked & Signed service.
Unfortunately, we are unable to ship to BFPO and APO/FPO addresses as Royal mail cannot provide tracking.
We have a DHL delivery option for international shipments which will arrive quicker than Royal Mail Tracked & Signed and costs £29.99. If when we create the delivery the DHL cost is more we will contact you and ask for additional payment. The majority of worldwide DHL deliveries are covered for the £29.99 cost.
Tracking Your Delivery
Nearly all of our deliveries have tracking codes which can be accessed through your www.grovetrading.co.uk account.
Tracking codes are added to your order details on there and emailed to your PayPal email account as soon as they are packed so please allow some time for it to be added to the Royal Mail or DHL tracking databases.
We do our best to dispatch orders as quickly as possible.
If an order is placed on a weekend or a bank holiday it will be dispatched on the next working day when possible.
We usually have a back log after a weekend or after a new product release when you modders go crazy and flood us with orders so please allow an extra day for us to catch up.
Please remember, we are only a small company run by humans so we can only guarantee it will be posted in 2 working days.
Please note that these times are only estimates based on our previous experience of sending to your country.
- UK and Northern Ireland: delivery normally takes 1-2 working days.
- Western Europe (excluding France & Italy): 3-5 working days.
- France, Italy and Eastern Europe: 5-15 working days.
- Rest of the world (excluding Canada): 5-9 working days.
- Canada seems to take up to 60 days occasionally I'm sorry to say. DHL will probably be a better option.
on factors beyond our control (for example local delivery problems, and
customs inspections/delays) this can take longer.
Please know that we work very hard to get your parcel into the postal system within 2 working days and 99% get to their destination in good time.