UK Delivery Information
Our standard Royal Mail postage charge is £1.99 unless the items are bigger than a large letter. Parcels are charged at £4.40. All Royal Mail UK parcels are sent 1st Class or 1st Class Signed For
International Delivery Information
International orders below £200 will have the option of using DHL or Royal Mail. Royal Mail Tracked or Royal Mail Signed is dependent on the country and service Royal Mail offer for your country. A mimumum order total of £10 is active so we can send all packages with tracking. Orders below £10 will not be shown shipping options because of our minimum international order poilcy.
All international orders over £200 will require the DHL shipping option. We have found that Royal Mail and local post services occasionally results in lengthy delays when there is a customs charge to pay (Outside EU) or the package is bigger than than a normal letter or small package. DHL have a streamlined system that makes everything a lot easier and quicker always delivered within a week and usually within 3 days to the EU.
Royal Mail International costs £9.99
DHL cost is £29.99. If when we create the delivery the DHL cost is more we will contact you and ask for additional payment. 99% of our worldwide DHL deliveries are covered within the £29.99 cost.
Tracking Your Delivery
Nearly all of our deliveries have tracking codes which can be accessed through your www.grovetrading.co.uk account. Your login details were emailed to the PayPal address and the ModMaker email address when we created your Grove Trading account and created your invoice.
Tracking codes are added to your order details on there and emailed to your email account(s) as soon as they are packed so please allow some time for it to be added to the Royal Mail or DHL tracking databases.
We do our best to dispatch orders as quickly as possible.
If an order is placed on a weekend or a bank holiday it will be dispatched on the next working day when possible.
We usually have a back log after a weekend or after a new product release when you modders go crazy and flood us with orders so please allow an extra day for us to catch up.
Please remember, we are only a small company run by humans so we can only guarantee it will be posted in 2 working days.
Please note that these times are only estimates based on our previous experience of sending to your country.
- UK and Northern Ireland: delivery normally takes 1-2 working days.
- Western Europe (excluding France & Italy): 3-5 working days.
- France, Italy and Eastern Europe: 5-15 working days.
- Rest of the world (excluding Canada): 5-9 working days.
- Canada seems to take up to 60 days occasionally I'm sorry to say. DHL will probably be a better option.
on factors beyond our control (for example local delivery problems and
customs inspections/delays) this can take longer so we ask that if you have paid for standard shipping and it takes a while to arrive, please allow longer. We wish there was something we could do or some more information we could find out but all we are able to find is the same tracking information as you can see using the tracking code on the post website. Please know that we work very hard to get your parcel into the postal system within 2 working days and 99% get to their destination in good time and this type of delay is out of our control for standard international shipping.